Course Code: CUSFOC
Course Name: Customer Focus and Customer Complaint Management
Course Description: Applying Customer Focus and Managing Customer Complaint Processes
Course Summary (This course covers the following Customer Focus and Customer Complaint Management content)
- + Key Definitions For Customer Focus and Customer Complaint Management
- + About Customer Focus and Customer Complaint Management
- + Proactive Customer Focus
- + Customer Requirements
- + Expected Expectations
- + Unanticipated Expectations
- + Recording of the Initial Complaint Information
- + Customer Complaint Investigation, Results Notification and Resolution
- + Customer Focus and Customer Complaint Management Development
- + Customer Focus Activities
- + Reactive Customer Focus
- + Basic Expectations
- + Desired Expectations
- + Customer Complaint Management
- + Investigating and Managing Complaints
- + Development
- + Need Help with Customer Focus and Customer Complaint Management?
- + Implementation
- + Documentation
- + Customer Focus and Customer Complaint Management Data and Information
- + Monitor
- + Customer Complaints Trending and Data Analysis
Corrective Action and Preventative Action
- + Corrective Action
- + Verify
- + Validate
Skills and Knowledge
- + Skills and Knowledge
Recommended Prior Knowledge or Experience
+ No prior knowledge or experience of Customer Focus and Customer Complaint Management is required for Training Participants.
+ This Training Activity is recommended for Senior Management, Middle Management and Operational Personnel.
+ Training participants will gain a basic understanding of the application and management of Customer Focus and Customer Complaint Management within food safety and quality systems.
+ Basic knowledge competency for Customer Focus and Customer Complaint Management can be verified through successful completion of the available assessment activity for this course.
+ Basic skill competency for Customer Focus and Customer Complaint Management can be verified through the completion of the competency checklist available through your haccp.com Training Matrix.
Online Training Environment
Recommended Device Standards
+ CPU - Duel Core or higher
+ Monitor - 11 Inch or larger
+ RAM - 512 MB
+ Operating System - Windows XP or Higher / MacOS
+ Resolution - 1366*768
+ Internet Speed - 2 Mbps
+ Chrome - Chrome 64 or Higher
+ Firefox - Firefox 58 or Higher
+ Internet Explorer - IE11
+ Microsoft Edge - Any Version
+ Microsoft - Microsoft Office / Open Office
+ PDF Viewer - Adobe Reader / Updated Chrome Browser
+ Flash Player - Adobe Flash Player
+ Zip File - Any Compression tool like WinZip / WinRar
Learning Material Formats
+ The Learning Materials for this haccp.com Training Activity can be selected from any of the formats provided, including:
Website Content (Text Based)
MP4 (Audio Visual)
MP4 and Text (Audio Visual and Text)
PDF (Text Based)
+ Unlimited access from $9.90 USD Per Training Participant per Year!
+ Learning Materials: 60 Minutes
+ Online Assessment Activity: 90 Minutes (Whilst no formal time limit is prescribed for completion of haccp.com Assessment Activities, we recommend Assessments are completed within a 90-minute timeframe)
Certificate of Completion
+ A Certificate of Completion will be available upon successful completion of the Assessment Activity (Pass mark is 75%).
Post Training Competency Verification
+ A Competency Checklist will be downloadable upon successful completion of the Assessment Activity.